FAQs

Yes, we offer free shipping on all orders over AED 250.

For more information please check our shipping & delivery policy.

We accept returns within 14 days of delivery for unused and unopened products. Please check our return policy for more information.

Yes, once your order has been shipped, you will receive a tracking number via email.

Delivery times will vary based on location, but most orders will be delivered next-day if the order is placed before 15:30.

For more information please check our shipping & delivery policy.

If you need to change or cancel your order, please please get in touch with our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once the order has been shipped.

Once you place an order, it will be processed and sent to our warehouse for fulfillment. After it has been shipped, you will receive a tracking number via email.

If you receive a damaged or wrong product, please get in touch with our customer service team immediately. We will do our best to resolve the issue as quickly as possible.

Yes, we do offer international shipping. Please contact us for more information.

Many of our products come with manufacturer warranties. Please refer to the product page for specific warranty information.

You can search for products on our website by using the search bar on the top of our homepage or navigating to SHOP and browsing through the different categories on the navigation menu. You can also use advanced search filters to refine your search results by material, color, size, and other specifications.

To register for free or log in, please click on the "My Account" button at the top right of the page. This will allow you to create an account or log in to an existing one. You can also create an account during checkout.

If you forget your password, click on the "Lost your password" link through the "My Account" page and follow the prompts to reset your password. You will be required to provide the email address associated with your account. Then, you will receive an email with instructions on how to reset your password. If you want to change your password, you can log in to your account, navigate to the "My Account" page and look for "Account Details," where you can change your password.

A wishlist is a feature on our website that allows you to save products you are interested in purchasing later time. You can access your wishlist by logging into your account.

On our website, you can compare products by visiting the product page and clicking on the "Compare" button. This action will add the product to the comparison list. Please then click the "Compare" button top right of the page, allowing you to view the features and specifications of multiple products side by side.

Yes, we do offer bulk ordering for certain products. Please don't hesitate to get in touch with us for more information.